Caroline Golden, trading as GoldenWeb, is a digital freelancer who provides IT services including website design, development, digital strategy, implementation, and ongoing services.
We access, collect and hold your information, which may include your name, phone number, email, mailing address, employer and other relevant information that is collected by us or that you choose to provide to us. Our clients may also provide us with your information or access to a system or database that holds your information. The type of information which we are exposed to in this regard will vary by client and the goods and services they provide.
Generally, we collect your information directly from you but we may also collect or access your information from other people or organisations if you have given your consent.
We also may collect or have access to your information as part of providing and offering our services to you.
We only collect or hold your information where it is reasonably necessary for our business functions or activities, including the provision of our services and systems.
By submitting your information to us, you consent to us using or disclosing your information for:
the Main Purposes;
Secondary Purposes may include but are not limited to: improving our Services; sending you or the client direct marketing about our Services, deals and promotions; conducting customer surveys; managing our relationship with you; monitoring how you interact with us on the Systems or other contact points; or helping you to complete an activity that you have chosen to undertake.
We may use certain non-personally identifiable information (such as usage data, IP addresses, browser or platform type etc.) subject to applicable law to share results with the applicable client, to develop and improve the quality of our Services and customise the product experience for each user, and to create new features, promotions, functionality and services by storing, tracking, analysing and processing user preferences and trends as well as user activity and communications.
When a client or any of its authorised users use the systems, our servers may collect the Internet Protocol (“IP”) address associated with the user’s computer. We may also collect additional information such as the login timestamp, the user’s browser type and version, and the operating system of the user’s computer. This information is logged to help us to diagnose technical problems and to administer and improve the systems.
By using the systems, you agree to the use of these tracking technologies.
Some of those third party service providers, or the services they provide, may be based outside of Australia. We take care to work with service providers who we consider maintain acceptable standards of data security compliance. By providing us with your personal information, you consent to that information being used, stored and disclosed outside of Australia.
If you have a question or want to make a complaint about how we handle Your Information, please contact us using the details below. We will review any question, complaint or concern you may have and will respond to you after we have carefully considered it. We will, where reasonably possible, take steps to investigate and resolve complaints within 30 days. Please note, we may require further information from you in order to resolve any complaints. If we need more time, we will notify you about the reasons for the delay and seek to agree a longer period with you (if you do not agree, we may not be able to resolve your complaint). If we cannot resolve a complaint related to your privacy information, you may contact the Office of the Australian Information Commissioner (“OAIC”) directly.
Or for more information about privacy issues in Australia and protecting your privacy, please visit the OAIC website at www.oaic.gov.au.