This privacy policy applies to the management of your personal information (“Your Information”) by or on behalf of GoldenWeb.

Caroline Golden, trading as GoldenWeb, is a digital freelancer who provides IT services including website design, development, digital strategy, implementation, and ongoing services.

What information do we collect?

We access, collect and hold your information, which may include your name, phone number, email, mailing address, employer and other relevant information that is collected by us or that you choose to provide to us. Our clients may also provide us with your information or access to a system or database that holds your information. The type of information which we are exposed to in this regard will vary by client and the goods and services they provide.

How we collect your information

Generally, we collect your information directly from you but we may also collect or access your information from other people or organisations if you have given your consent.

We also may collect or have access to your information as part of providing and offering our services to you.

Why do we need your information?

We only collect or hold your information where it is reasonably necessary for our business functions or activities, including the provision of our services and systems.

How do we use your information?

By submitting your information to us, you consent to us using or disclosing your information for:

the Main Purposes;

1. to the nominated representative of any client you are associated with;
2. a manner as directed or as agreed by the client that provided (or whose authorised user provided) the information to us;
3. providing the relevant client or its authorised users with access to or use of the systems we provide as part of our services;
4. our third party service partners to permit them to provide features and services on our behalf and as requested by the relevant client;
5. the resolution of a problem or support issue on behalf of the relevant client;
6. the protection the rights, property or personal safety of any client or client’s authorised user, any member of the public, or to protect our interests;
7. any purpose related to the Main Purposes that could be reasonably anticipated at the time your information was collected (“Secondary Purpose”);
8. in the event of a reorganisation, merger, sale, assignment, bankruptcy or other disposition of our business, in which case the transferred information will remain subject to the terms of this Privacy Policy or a privacy policy in substantially similar terms; and
9. any other purpose required or authorised by law (including the Privacy Act).

Secondary Purposes may include but are not limited to: improving our Services; sending you or the client direct marketing about our Services, deals and promotions; conducting customer surveys; managing our relationship with you; monitoring how you interact with us on the Systems or other contact points; or helping you to complete an activity that you have chosen to undertake.

We may use certain non-personally identifiable information (such as usage data, IP addresses, browser or platform type etc.) subject to applicable law to share results with the applicable client, to develop and improve the quality of our Services and customise the product experience for each user, and to create new features, promotions, functionality and services by storing, tracking, analysing and processing user preferences and trends as well as user activity and communications.

Cookies

When a client or any of its authorised users use the systems, our servers may collect the Internet Protocol (“IP”) address associated with the user’s computer. We may also collect additional information such as the login timestamp, the user’s browser type and version, and the operating system of the user’s computer. This information is logged to help us to diagnose technical problems and to administer and improve the systems.

We may from time to time use cookies to collect information about an individual user’s use of the systems. Cookies are small data files sent by a website or application and stored on the computer or device at the request of that site or app. Cookies store information related to a user’s browser, user name and unique identifier which enable us to recognise the browser on return visits to the systems. We may use third-party service providers to assist us in collecting and understanding the usage information. Most browsers can be set to detect browser cookies and to let a user reject them, but refusing cookies may make it difficult to use the systems.

By using the systems, you agree to the use of these tracking technologies.

Third Party Service Providers

The Systems may contain links to other websites, platforms or applications and our services may include the use of other platforms or services provided by third party service providers. We are not responsible for the privacy practices of the owners of those websites, platforms, or applications. We recommend that you read the privacy policy of any website, platform, or application that asks you to provide Your Information.

Some of those third party service providers, or the services they provide, may be based outside of Australia. We take care to work with service providers who we consider maintain acceptable standards of data security compliance. By providing us with your personal information, you consent to that information being used, stored and disclosed outside of Australia.

Changes to our Privacy Policy

We may need to change this privacy policy from time to time. When we do amend it, the changes will be effective immediately upon being made public on our website at goldenweb.com.au. We will use reasonable measures to notify you of any relevant changes to this privacy policy, but please be aware that it is your responsibility to review our privacy regularly and make sure you keep up to date with any changes.

Queries and complaints

If you have a question or want to make a complaint about how we handle Your Information, please contact us using the details below. We will review any question, complaint or concern you may have and will respond to you after we have carefully considered it. We will, where reasonably possible, take steps to investigate and resolve complaints within 30 days. Please note, we may require further information from you in order to resolve any complaints. If we need more time, we will notify you about the reasons for the delay and seek to agree a longer period with you (if you do not agree, we may not be able to resolve your complaint). If we cannot resolve a complaint related to your privacy information, you may contact the Office of the Australian Information Commissioner (“OAIC”) directly.

Or for more information about privacy issues in Australia and protecting your privacy, please visit the OAIC website at www.oaic.gov.au.